Express
Replacement Assistance
Mitsubishi’s Express Replacement Assistance (ERA)
is a next business day replacement unit program designed
to provide users of Mitsubishi digital security recorders
the peace of mind that comes with our commitment to offering
high quality printer products.
In the unlikely event that your unit should not operate
properly, it is very reassuring to know that a team of
knowledgeable technical support professionals is always
a phone call away. Should a replacement unit become necessary,
Mitsubishi’s ERA program ensures that a working
replacement unit is shipped to you within 24 hours for
overnight, next business day delivery (when and where
available), thus allowing you to continue with your business
with minimal interruption.
Duration and Eligibility
This program is offered free of charge to end-user customers
in the 50 states of the US. For a list of Mitsubishi imaging
product models and ERA coverage, please call our toll-free
Product Information Hot Line at (888) 307-0309.
Complete Program Rules
Digital
Security Recorders - click here
WARNING:
Mitsubishi assumes no responsibility for data stored on
the hard drive of the recorder. Data stored on the hard
drive will not be retrieved by Mitsubishi. If there is
data which you are required to retain please retrieve
prior to returning to Mitsubishi or contact Mitsubishi
Technical Support for repair options.